Having problems with your 2004 Dodge Durango ?

2004 Durango Rear Hatch Stuck Closed

\015 We've been having intermittent problems with our rear hatch not unlocking, but now it's stuck shut. We had it in the dealership for the issue when it was intermittent, but they said they've never heard of the problem and said they couldn't fix it. Now I've done some research and see that there are many people with this issue. My truck is under an extended warranty so we're supposed to pay a $100 deductible, but I'm going to ask hubby to fight that cost since they just told us they couldn't fix the issue.\015 Posted / edited by AnonymousUser on : 17-02-2020

Answers :

I own a 04 durango and the door lock actuator froze up internally and I could not open the rear hatch. After hours of research on my computer nothing seemed to fix the problem. I eventually figured it out myself. You must pull the screws out of the molding on the inside of the rear door. You can now pull the molding toward you and look down at the actuator and latch. You can pull on the molding quite a bit if necessary. I never broke mine and I was pretty agressive with it. Now, on top of the whole mechanism is the lock actuator. There should be a white plastic lever sticking out towards the driver side. If you can slide it from back to forward "forward is front of vehicle", the lock should be working. If not your door is not unlocking. My durango had 3 Torx screws on top of the actuator. Remove them. This will take the actuator off of the latch. Now that the actuator is not binding or holding the lock from moving, again try to move the white plastic lever towards front of vehicle. It should click and you should be able to open the door.
Repair Help & Product Troubleshooting for 2004 Dodge Durango

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